FAQ
Frequently Asked Questions
Q: Where do you ship from, and how long will delivery take?
A: ZenNest is a dropshipping store, which means your order is shipped directly from our supplier's warehouse — typically located in the US or internationally. Standard delivery takes 5–15 business days depending on your location. You'll receive a tracking number once your order ships so you can follow its journey.
Q: How do I track my order?
A: Once your order has shipped, you'll receive an email with a tracking number and a link to monitor your shipment in real time. If you haven't received tracking information within 3 business days of placing your order, please reach out to us at support@zennest.com.
Q: What is your return and refund policy?
A: We want you to love your ZenNest products. If you're not satisfied, we accept returns within 30 days of delivery for items in their original, unused condition. To start a return, email us at support@zennest.com with your order number and reason for return. Refunds are issued to your original payment method within 5–7 business days after we receive the returned item.
Q: My order arrived damaged or incorrect — what should I do?
A: We're so sorry to hear that! Please contact us at support@zennest.com within 7 days of receiving your order and include a photo of the damaged or incorrect item. We'll arrange a replacement or full refund at no extra cost to you.
Q: Do you offer discounts or a loyalty program?
A: Yes! Sign up for our email newsletter to receive exclusive discount codes, early access to sales, and wellness tips delivered to your inbox. We also run seasonal promotions, so keep an eye on our website and social media channels for special offers.